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A British budget airline has sent a huge bill to a disruptive passenger. A Jet2 flight from London to Turkey had to go back to London because the passenger was causing so much trouble. The passenger was 25-year-old Chloe Haines. Jet2 said that Haines was “aggressive” and “abusive“. They also said her behaviour was dangerous for everyone on the plane. The CEO of Jet2 said Haines’ behaviour was one of the worst his airline had seen.

Jet2 sent a bill for £85,000 ($106,000) to Haines to cover the cost of returning to London. There are also many other costs which are part of the £85,000. Jet2 have banned Haines from their airline for life. When the plane landed in London, she was arrested for criminal damage to the plane, common assault and for putting the aircraft in danger.

The Jet2 CEO said they do not accept this type of behaviour on their planes. He hopes that this event will be a warning to other passengers. He says that causing trouble on their planes will not be allowed and that there are very serious consequences for people who do.

Difficult words

Disruptive (adj): Causing trouble for others.

Aggressive (adj): Acting like you are ready to attack or fight.

Abusive (adj): To be rude or insulting.

Behaviour (n): How someone acts.

Consequence (n): The results of making bad actions.

Activities

For listening practise, listen to the recorded article here:

British English:

American English:

Match the Synonym!

 1. Disruptive A. Violent
 2. Aggressive B. Actions
 3. Abusive C. Troublemaking
 4. Behaviour D. Results
 5. Consequence E. Rude

True or False?

1. A British airline gave a passenger £84,000. T / F

2. The plane landed safely in Turkey. T / F

3. The passenger was disruptive and put the plane in danger. T / F

4. The passenger can go on this airline in the future. T / F

5. The passenger was arrested. T / F

Unscramble the sentence!

1. airline / sent / A / has / bill / budget / British / a / huge

2. 25-year-old / Chloe Haines / The / was / passenger

3. said / “aggressive” / Jet2 / that / was / “abusive” / and / Haines

4. behaviour / They / said / also / her / was / dangerous

5. the / landed / in / plane / was / arrested / When / she / London,

Listening and Vocabulary

Listen to the article and fill in the words OR practice vocabulary and fill in the words.

British English:

American English:

Trouble Costs Huge
Behaviour Arrested Warning

A British budget airline has sent a (1)_______ bill to a disruptive passenger. A Jet2 flight from London to Turkey had to go back to London because the passenger was causing so much (2)___________. The passenger was 25-year-old Chloe Haines. Jet2 said that Haines was “aggressive” and “abusive“. They also said her (3)_____________ was dangerous for everyone on the plane. The CEO of Jet2 said Haines’ behaviour was one of the worst his airline had seen.

Jet2 sent a bill for £85,000 ($106,000) to Haines to cover the cost of returning to London. There are also many other (4)______ which are part of the £85,000. Jet2 have banned Haines from their airline for life. When the plane landed in London, she was (5)____________ for criminal damage to the plane, common assault and for putting the aircraft in danger.

The Jet2 CEO said they do not accept this type of behaviour on their planes. He hopes that this event will be a (6)___________ to other passengers. He says that causing trouble on their planes will not be allowed and that there are very serious consequences for people who do.

Conversation Questions

Take turns speaking with a partner or try to answer on your own:

1. Did you find this article interesting? Why or why not?
2. Did you learn anything new from this article? If so, what?
3. What do you think of this story?
4. Have you ever had a bad experience on a plane?
5. Is alcohol popular in your country?
6. Are there any restrictions on alcohol in your country?
7. Are budget airlines popular in your country?
8. What punishment should this woman receive?
9. Is the airline right to send her a bill?
10. How can airlines stop this type of behaviour?
11. Should airlines sell alcohol?
12. How would you improve the flying experience?
13. Do you think alcohol is the reason for the rise in disruptive passengers?
14. Have you ever noticed any bad behaviour during a flight?
15. What do you usually do to keep busy on a flight?
16. Do you like to order alcohol on a flight?
17. What do you think about plane food?
18. Should airports have different rules than the country they are in?
19. Are pubs or bars popular in your country?
20. What is a popular place for people to “hang-out” together in your country?